Conference Call Resources|
Conference Call - Etiquette & Calling Tips
Below are samples of conference call etiquette and tips like the ones that I
(Shannon Seek, Principal Seek Solutions & Rentabridge.com) have used
when I teach my own teleclasses, such as one of my teleclasses on getting organized or
time management based on my OOM (Organic Organizing Matrix sm/tm).
The same concepts are applicable to teleconference meetings, trainings,
study groups, workshops, family get togethers, etc.. Please feel free to use
this information in full, or simply take from it what works for you
and your telebridge caller audience!
Sample of Conference Call Etiquette
Back to the top
Do your best to minimize background noise and interruptions.
Please turn off the ringer on any other phone line in your vicinity. Do not breathe into the mouthpiece of your phone as it is disruptive.
If you will be taking notes via a computer keyboard that could be heard by others be sure you are muted.
Use your mute button or the function in your instructions to mute with your
phone keypad when you're not speaking,
then release your mute button to un-mute if you need to speak.
Questions and discussion will be welcomed throughout the class. Ask to be recognized when you wish to speak, and wait
to be called on. Before you begin to speak, always say your name.
Do not put the call on hold if you have music on hold. If you do, the other
participants will hear your music until you return.
If you have call waiting, disconnect it before calling. With most phone systems, you can do this by dialing (*70).
Use a land telephone line (corded phone) to call in to the conference bridge.
Be sure to TEST the working condition of your equipment beforehand.
If you are using a prepaid calling card, make sure you have ample minutes.
Any warnings such as "you have one minute left" will most likely be heard by
callers, plus you will have to disconnect and reconnect if you run out of time.
--No computer-or internet based dial-up methods without warning (be careful)
--Make sure your headset connector is all the way in and fits
(even brand-new ones can be broken, check this!)
--Avoid speakerphones. Use the hand-held receiver for speaking.
--Avoid cell phones with a broken connection.
Do not call from a moving vehicle, whether or not you are the one driving.
If you must use a cell phone, use it from a parked location with a strong signal and automatically mute
--If you use a cordless phone, stay close to the base to avoid static.
--Be aware that all cordless and wireless components can cause static.
Please call the given conference call / bridge line number at the exact time you are scheduled--if you call
in too early, you may interrupt another group's conference call. You
can use time.gov for the accurate time
in Pacific Time which is the time zone used for scheduling.
When you call, you may hear others on the line. Wait to be greeted before introducing yourself.
If you are late to a teleclass, dial in and be silent until you are clear about what is going on
in the call or for an instructor to greet you. If you leave the teleclass early, do not announce
you are leaving. Just hang up.
Please note that this is a special number and should only be called during
your scheduled conference call time, as it may be in use by other parties at other times.